Artificial intelligence in hotel management
AI for hotels: less repetitive work, more control over the chain
AI for hotels is the use of artificial intelligence in the day-to-day management of hotels: reading documents, building checklists, summarizing the numbers for leadership and answering questions about the chain. In Hotel em Dia there are six features, and the same rule applies to all of them: the AI suggests, a person confirms.
- No credit card required
- All hotels and users during the trial
- Works on desktop and mobile
In the Document Vault
Reads the document on upload and fills in the dates
The hotel manager picks the PDF or takes a photo of the document. Before sending, the AI reads the file and the screen arrives with the dates filled in for review.
- Reads the issue date, the expiry date and the issuing authority
- Warns if the file looks like a different document or is hard to read
- Warns if the date typed in differs from the one read in the file
- The warning is recorded with the upload, and the corporate team sees it
In audits
Imports the checklist your chain already uses
Does your chain keep its checklist in a spreadsheet, PDF or Word? The administrator uploads the file, and the AI builds the audit template for review.
- Accepts Excel (.xlsx), PDF or Word (.docx)
- Suggests sections, questions, how to assess, weights from 1 to 3 and critical items
- You review it in a table, change whatever you want and choose whether the audit is internal or external
- The template starts switched off and only counts when you turn it on
For the board
Writes the quarterly summary
Before the meeting, a paragraph in plain words with what matters in the quarter, ready to review and take to the board.
- Covers the chain's Index, the pillars that improved or worsened and what needs attention
- Uses only the chain's aggregated numbers, without names of people or hotels
- Appears on the Chain Dashboard and in the quarterly report, with a Regenerate button
- Carries the AI-generated label, so you review it before sending
In the action plan
Suggests the corrective action
Found a problem in the audit? The Suggest action button writes what to do, based on the question, the criterion and what was observed.
- In the audit review, at the step where findings become actions
- In the new action form
- Fills in what to do and the priority
- Everything can be edited before saving
On the Hotel Dashboard
Explains why the score dropped
The hotel manager opens the dashboard and understands, in a few words, what made the hotel's score drop compared with the previous quarter.
- The comparison is done by Hotel em Dia, without AI
- The AI only writes the explanation in plain words
- The list of reasons appears even with the AI switched off
- Shows what to fix first
On the Chain and Hotel Dashboards
Answers questions in plain language
Ask Hotel em Dia in your own words, as you would ask a colleague: which documents expire this month? Which hotels are below the minimum?
- Looks up documents, scores, audits and actions
- Uses only the data the person is allowed to see
- Shows where each number came from, with a link to the screen
- Read-only: asking changes nothing
With you in control
What does the Hotel em Dia AI not do?
The AI suggests, a person confirms: nothing is saved, switched on or sent without someone approving it.
- It does not save anything on its own Dates, checklists, summaries and actions only count after a person checks and confirms them.
- It does not give the score The audit score and the Health Index are always calculated by Hotel em Dia, with the chain's rules.
- It does not look at audit photos A person always checks the photo of the problem and the photo of what was done.
- It does not go beyond the user's access With questions, the AI only looks up the hotels the person is allowed to see, and it only reads: it changes nothing.
Privacy
Where does the data go when the AI is used?
The AI features use Google's Gemini as a processor. It receives only what each feature needs and only when someone uses one, and the content is processed outside Brazil.
- If no feature is used, nothing is sent to Google.
- The chain administrator switches each feature on or off.
- Each chain has a monthly usage limit.
- The details are in the Privacy Policy.
The AI builds on what Hotel em Dia already does
- Document expiry tracking: the Vault sends alerts at 90, 60 and 30 days, and the AI reads the file on upload.
- Hotel audit checklist: scored audits by pillar, and the AI imports the chain's checklist.
- Operational Health Index: each hotel's score, and the AI summarizes the quarter and explains a drop.
- Still tracking everything in a spreadsheet? Download the free document expiry spreadsheet.
FAQ
Frequently asked questions about AI for hotels
What is AI for hotels?
It is the use of artificial intelligence in the day-to-day management of hotels: reading documents, building checklists, writing summaries for leadership and answering questions about the numbers. In Hotel em Dia, there are six features tied to each hotel's documents, audits, actions and Operational Health Index.
Does the AI decide anything on its own?
No. The AI suggests, a person confirms: nothing is saved, switched on or sent without someone approving it. Dates read from documents, imported checklists, summaries and suggested actions are shown for a person to check and change before they count.
Can the AI make mistakes?
It can, which is why it only suggests. When reading a document, the dates are shown for review, and the screen warns if the date typed in differs from the one read in the file. A hotel's score never comes from the AI: it is always calculated by Hotel em Dia.
Which files does the AI read?
When uploading a document, the PDF or the photo of the document. When importing a checklist, the file in Excel (.xlsx), PDF or Word (.docx). Audit photos do not go through the AI.
Who provides the AI and where does the data go?
The AI features use Google's Gemini as a processor, as the Privacy Policy explains. It receives only what is needed and only when someone uses a feature, and the content is processed outside Brazil. If no feature is used, nothing is sent to Google.
Can the AI be switched off?
Yes. Each AI feature has its own switch in the chain settings, and the administrator turns it on or off at any time. When it is off, the button disappears and nothing is sent.
Is there a usage limit?
Yes. Each chain has a monthly AI usage limit. If the chain reaches it, the AI features pause until the 1st of the following month, with a notice on screen. The rest of Hotel em Dia keeps working normally.
Who can use each feature?
Each feature respects the user's role. Importing checklists is for the chain administrator. The quarterly summary is for the administration and leadership. With questions, each person can only look up the hotels they are allowed to see.
Let the AI do the repetitive work.
Create your chain's account and try the AI features with your own documents and checklists. Or book a demo with us.
- No credit card required
- All hotels and users during the trial
- Works on desktop and mobile